APJC (India) - Customer Service Representative - Global Business Services

  • Location:
    Bangalore, Karnataka, India
  • Area of Interest
    Professional Services
  • Job Type
  • Technology Interest
  • Job Id

It's an exciting time to work at Cisco. Every day we connect people to the network and make it come to life. Our networking technology has not only revolutionized the way people do things, but who they are. With all forms of communications converging onto the network, Cisco is entering an exciting new era. The concept of the network as the platform for transforming life's experiences is no longer a possibility: It is quickly becoming a reality. And Cisco is leading the experience.

Job Description:

Cisco seeks a Customer Service Specialist to support our Customer and Sales teams. The ideal candidate will have a demonstrated ability to build, maintain and expand cross-functional relationships; adapt to changing needs; and develop a deep knowledge of processes, resources and tools across the organization.

* Reports to Customer Service Operations Manager in EMEAR
* Manage Relationships with Customers aligned with Customer Segmentation service offerings
* Manage Relationships with designated Geo/Segment Sales Teams
* Represent Customer and Sales with cross functional teams - pivotal role

* Provides Customer account support in line with customer segmentation offerings
* Contributes to Cisco Sales productivity by reducing Account Managers' administrative workload
* Support Customers and Sales on pre-book to post-booking activities
* Develops strong overview and drives Process, Tool and business flow improvements
* Identifies Customer and Sales Process, Tools and Training opportunities.
* Engages and represents Customers and Sales with cross-functional teams
* Attends weekly Sales Commit calls, keep track and obtain early business visibility
* Maintains a set of projects and initiatives which require cross functional partnerships
* Maintains high levels of Customer and Sales satisfaction levels
* Supports Customer and Sales Key performance indicators and metrics improvement initiatives

Technical Skills:
* Excellent ENGLISH written and spoken (essential)
* Proficiency in any other European language (advantageous)
* Strong verbal and written communication skills (essential)
* Intermediate level Excel e.g. trending analysis, reporting etc (essential)

Soft Skills:
* Strong interpersonal and relationship skills
* High levels of customer orientation and service excellence
* Efficient collaboration skills with internal / external customers and cross functional teams
* Ability to prioritize work capacity
* Excellent problem solving and decision making skills
* “Can do” attitude, proactive engagement, solutions seeking & team player in global environment
* Open to change and goal driven