Customer Support Engineer - Cisco TAC - Routing Protocols

  • Location:
    Krakow, Poland
  • Area of Interest
    Professional Services
  • Job Type
  • Technology Interest
  • Job Id
What you'll do

Cisco seeks Customer Support Engineers to join some of the industry's brightest minds in developing, supporting and deploying today's most advanced Internet technologies. In this role, you will gain expert level knowledge of selected Cisco products and you will cooperate with all participants of the service chain. The breadth and diversity of technology exposure is second to none. The TAC is probably the best "networking school" in the world.
You will work for worldwide customers and partners to provide technical support and resolve issues and you will cooperate with other Cisco teams in order to effectively utilize databases of existing issues, debugging tools and lab simulations to analyses problems and identify solutions.
You should always ensures customers' satisfaction and actively participate in knowledge creation and sharing. You will report to TAC manager and work along more senior engineers to improve Cisco products and keeps up-to-date with the latest technology products in order to provide relevant and high quality support.

Who you'll work with

Technical Services is team of world-class technical experts whose #1 focus is to help customers deploy and operate their networks effectively while delivering the best possible customer experience. Our success is validated through outstanding financial results, increasing customer satisfaction metrics, industry recognition, and employee satisfaction scores. And this is the way we work, live, play and learn at Cisco:

Who you are

As an ideal candidate you will demonstrate an aptitude and appetite for constant growth of your competences. This is a great opportunity for someone with solid technology background, an empathetic view of the customer and good crisis management skills to hone their skills further and to advance their career.
The qualifications and personal skills we are looking for are:
* Bachelor's or Master's degree in engineering (Computer Science, Electrical Engineering, Telecommunication or equivalent)
* Minimum 2 years of related work experience involving customer exposure
* Good technical foundation in networking (CCNA level equivalent, CCNP level equivalent or above)
* Ability to communicate effectively in English both verbally and in writing
* Experience with unicast routing protocols (RIP, EIGRP, OSPF, BGP) [essential]
* Experience with Service Provider technologies (IS-IS, MPLS, L3 VPN, L2 VPN, VPLS, MP-BGP)
* Experience with following technologies (IPv6, multicast routing, NAT, QoS, PfR)
* Experience with IOS based software routing platforms (e.g. ISR family, c7200)
* Familiarity with any of the hardware based platforms (e.g. c7600, ASR1k, GSR/XR12k, ESR, ASR9k, CRS, Catalyst family, Nexus family)
* Effective Troubleshooting and Analytical skills
* Eager to learn team player
* Ability to work in a multicultural environment and achieve goals with limited supervision

Why Cisco

We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to craft the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with unusual personalities who aren't afraid to change the way the world works, lives, plays and learns.
We are leaders with vision, tech geeks, pop culture aficionados, and we even have a few purple haired gurus. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers.
We Are Cisco.
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