Customer Support Engineer Routing Protocols

  • Location:
    Mexico City, Mexico
  • Area of Interest
    Technical Support
  • Job Type
    Professional
  • Technology Interest
    Networking
  • Job Id
    1209898
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What You'll Do

As a Customer Support Engineer (CSE) Routing Protocols you will demonstrates an aptitude and appetite for learning new technologies, evidenced by the ability to expand upon core knowledge and specialize. This is a great opportunity for someone with perseverance, an empathetic view customers, and good customer relationship management skills.  As a CSE you will hone your skills and advance your career by providing value to customers in the form of current and future types of post-sale services.

You will work for worldwide customers within your own team or with other Cisco teams to solve problems and enhance future products with senior engineer supervision. You will also solve reported product and network problems of high complexity (focus will be on Routing Protocols such as EIGRP, OSPF, BGP, MPLS, etc). As a CSE you will effectively utilize databases of existing issues, debugging tools and lab simulations to analyze problems and identify solutions with a high level of customer satisfaction. Providing basic systems/product training and intellectual property material are also responsibilities of a CSE.

You will also be expected to keep up-to-date with the latest technology products in order to provide a high quality support in current and future types of support services.

Who You'll Work With

As a CSE you will not only work very closely with your team but will also work with other groups and individuals across the Services and Engineering organizations.  You will also be working closely with external enterprise customers.

Who You Are

First and foremost, you are an expert in Routing Protocols (EIGRP, OSPF, BGP, MPLS, etc). You are fluent in both Spanish and English and have 3+ years of related technical support and routing experience.  

Direct customer support experience is not only something that you have experience in but is something that you enjoy and excel at.  You are passionate about learning and working in a multicultural team environment.  If you are driven to achieve goals with limited supervision and have strong analytical skills then this job is for you.

In addition, other technology or product knowledge, experience or certifications in the following areas are a plus: programming skills (C, C++, Linux, Shell Scripting, Python). 

Qualifications

●  Bachelor’s degree in a technical field, such as Networking, Computer Science, Information Technology, Electrical/Computer Engineering or a similar field.

● Fluent in English (verbal and written)

● Passionate about networking, information technology or computer science

● Holding Cisco Certifications (e.g.CCNA, CCNP) or industry recognized certifications is a plus. Specially the Implementing Cisco IP Routing (ROUTE) portion of the CCNP exam

● Strong analytical and problem solving skills with ability to troubleshoot technical problems

● Ability to multi-task, self-start, work in a fast-paced team environment.  

Why Cisco

We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with unique personalities who aren't afraid to change the way the world works, lives, plays and learns.

We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers.

We Are Cisco.