Network Consulting Engineer - Contact Center

  • Location:
    San Jose, California, US
  • Additional Location(s)
    All other US Locations
  • Area of Interest
    Professional Services
  • Job Type
  • Technology Interest
  • Job Id
What You'll Do
The newly formed Connected Experiences Practice combines the breakthroughs of Internet of Everything with a full suite of Collaboration services to ensure our clients have rich, next generation, and market leading end user and client solutions. In this role, you will focus on our Collaboration Solutions, transforming our largest customers by enabling groundbreaking solutions based on collaboration products.

Who You'll Work With
You'll be part of a team that designs & implements best in class Customer Contact centers on Cisco's proven Customer collaboration infrastructure and architecture. Many of the customers you support will be Fortune 500 customers.

Who You Are

* You will lead Cisco standard methodologies in the customer's Contact Center environment
* Design, Build and Deploy Cisco Contact Center solutions, including UCCE, CVP, UCM, Desktop
* You can analyze and troubleshoot complex voice and network problems
* Influence and lead system level consulting expertise to design consultants, sales and deployment teams for strategic and complex large customers.
* You are seen as being able to articulate the vision and inspire change
* Provide high level crisis of management through anticipating issues, problems or events and actively resolving them with the customer and partners.
* Your customer relationship skills including the ability to quickly create productive collaborations.
* Applies analytical power and experience in solving new problems within broadly defined and implicit constraints.
* Identifies the key problems to be solved and solves them independently using professional knowledge

Minimum Qualifications

* Bachelor's Degree in a technical field with 10-12 years experience preferred
* Strong consulting and communications skills
* Deep expertise of Cisco's Contact Center and Collaboration products (UCCE, CVP, Finesse, IP IVR, CUCM, etc)
* Deep understanding of data and voice networks
* Strong troubleshooting skills

Desired Skills

* Large scale UCCE design and deployment experience
* CCIE Collab or UC

Why Cisco
We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with unique personalities who aren't afraid to change the way the world works, lives, plays and learns. We are inspiring leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers. We Are Cisco.

Cisco is always looking to identify talented people. If you are reading this posting then we may not have an open job for you right now, however it is highly likely we will in the very near future. If you are interested in working for Cisco in this capacity, please submit your resume against this requisition so that we can contact you directly.


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