Partner Digital Experience Manager

  • Location:
    San Jose, California, US
  • Additional Location(s)
  • Area of Interest
    Sales - Product
  • Job Type
  • Technology Interest
  • Job Id

Who You'll Work With

The Digital Experience and Analytics (DE&A) organization within Cisco's Global Virtual Sales & Customer Success division plays a leadership role in transforming Cisco to thrive as a digital business in today’s consumption-driven market. The team develops and implements groundbreaking analytics models and intelligent automation to transform Cisco into a data-driven digital organization

With broad-based digital expertise, DE&A is uniquely qualified to address the evolving expectations of today’s connected customers and partners, along with Cisco sellers. Using real-time connected data, machine learning and automation, across monetization models, the team enables Cisco sellers and partners to deliver a powerful, personalized experience—throughout the entire customer lifecycle.

With customer health and retention as the ultimate goal, DE&A is focused on providing customers with an immersive digital experience with Cisco. This in turn drives improvements in recurring revenue, cost savings and sales effectiveness for Cisco and its partners.
By creating the best digital customer experience possible, DE&A transforms and optimizes how Cisco serves its customers.


What You'll Do

As Partner Digital Experience Manager, you will help shape Cisco's vision to ensure that we provide the best possible partner and customer experience in our partner route to market. This role will ensure that Cisco partners have a meaningful and beneficial engagement path as Cisco grows its Customer Success business. This role will also ensure that the partner experience with Cisco Global Virtual Sales is seamless and highly productive for all parties.

Role and Responsibilities:
• Work with Cisco Operations, IT and Marketing to develop a robust digital platform architecture that supports partners in a joint customer go-to-market around Customer Success and supports a high velocity collaborative selling route to market working with Virtual Sales easy and productive.
• Identify top partner needs for Customer Success and implement digital solutions that prove beneficial for partners, customer and Cisco

• Identify top business needs for partner and Cisco Virtual Sales collaboration and implement digital solutions that prove beneficial for partners, customer and Cisco
• Develop positioning for Cisco Partners that make partnership with Cisco critical to their competitive differentiation and business growth

• Measure success of digital efforts to monitor and ensure positive impact on the GVS&CS partner business
• Stay up to date on points of view from leading industry analysts and key influencers in the market

Who You Are 

Self-starter who is passionate about platform automation, data analytics, ground-breaking technology and driving change. Has a strong sense of ownership, loves turning ambiguity into real outcomes, collaborative across functions and matrixed teams, embraces the belief that leadership happens from all levels.

• 5 years of experience in the tech industry, with specific experience working in the partner/channel space on platform automation, data analytics or Operations
• Exceptional writing and presentation skills; ability to leverage various types of media to tell factual stories clearly, creatively, and succinctly
• Experience at multiple stages of a technology startup: ability to see "outside-in" and connect with both technical and business audiences
• Demonstrated effectiveness in working with development organizations, sales, marketing and channel teams
• Bachelor's Degree required; MBA is a plus

Why Cisco

We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with unique personalities who aren’t afraid to change the way the world works, lives, plays and learns. We are thought leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers. We Are Cisco.