Partner Success Manager

  • Location:
    Seoul, Seoul-Teukbyeolsi, Republic Of Korea
  • Area of Interest
    Project or Program Management
  • Job Type
  • Technology Interest
  • Job Id

What You'll Do
* Represent & be the expert of the Global Customer Success Portfolio & Strategy, accelerating customer time to value & expanded annuity business
* Drive partner-led adoption growth through collaboration with Cisco Integrated Sales Organization, Field Marketing, individual BE’s
* Deliver weekly & accurate adoption forecasts & updates to management
* Lead to the EXPANSION of current solutions as new opportunities are identified through an intimate business relationship with the key roles of the customer
* Proactively qualify, communicate and transition the identified opportunities into Cisco Sales
* Drive the successful introduction of the new solutions based on the customer expected outcomes
* Establish a common understanding with the partner for the ROI they are receiving from Cisco Solutions as the ADOPTION and EXPANSION strategy is executed
* Advocate on behalf of the Customer ensuring a superior Cisco experience

Who You'll Work With
The PSM will be charged to document and share customer best practices with the global PSM team and implement best practices from the global community within their assigned accounts. Each PSM will be expected to build cross functional relationships within Cisco to more effectively support the customer. The PSM supports cross functional initiatives, and participates in theatre/global initiatives to drive the development of the PSM community.

Who You Are
Required Skills & Qualifications:
* Aligns actions and execution plans with GCS Vision and strategy to deliver desired outcomes as documented through specific partner planning
* Communicate and correlate GCS strategy and portfolio to partner growth and sales objectives
* Practice Building: Tie financial impact to partner’s investments in both short term and long term investment models needed to deliver Adopt and Expand value based on Cisco service portfolio
* Candidate should be comfortable with Partner Services Offer Definition: have the capability to build and manage packaging workshops. This would include blending of intellectual property (I do, you do, we do) to build next generation adoption programs
* Must be an excellent communicator, team builder and motivator with a proven ability to provide leadership while exhibiting outstanding interpersonal written and verbal communication skills
* Must be organized and self-motivated
* Ability and willingness to travel on demand
* 10+ years’ experience in successful channel sales, business development and/or channel marketing, preferably in a technical environment
* 5+ years’ experience working with channel and/or alliance partner programs.
* A proven track record in business analysis and translating customer needs into a high level statement of requirements for internal product/service package alignment
* Bachelor’s degree from accredited college or technical institution
* Strong partner recruitment and sales capabilities
* Industry certifications a plus (e.g. ITIL, PMP, COBIT, Six Sigma)
* Training or skills transfer experience preferable

Why Cisco
We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with unique personalities who aren’t afraid to change the way the world works, lives, plays and learns.

We are thought leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers.

We Are Cisco.