Services Sales Account Manager

  • Location:
    Dubai, Dubayy, United Arab Emirates
  • Area of Interest
    Sales - Services, Solutions, Customer Success
  • Job Type
    Professional
  • Technology Interest
    *None
  • Job Id
    1208854
New

What You’ll Do

You will be focused around account services management and this position requires relationships with a diverse group of internal and external personnel in order to ensure transactions are completed accurately and in a timely manner.

You will also focus on achieving revenue goals; forecasting revenue accurately on a weekly, monthly, quarterly schedule; developing a pipeline of opportunities; creating account plans; and closing deals for a set of defined customers in a segment. Majority of this salesperson's time is customer facing.

• You will manage all aspects of the customer account with respect to deal transactions – You will drive the execution of customer facing activities to conclusion in a quality, timely, and correct manner - Manage service pricing and margins according to agreed aims

• You will sell solutions based on current and new portfolio of service offers including TS and AS

• You will facilitate sales transactions by - Understanding customers' and partners' procurement process - Building relationships with customers and partners in positions within the procurement process - Navigating partner and customer procurement process - Navigating and escalating effectively within Cisco

• You will drive Multiyear Services Contract Renewals/attach

• You will plan and prioritize sales activities and customer/prospect contact towards achieving agreed business aims, including costs and sales - especially managing personal time and productivity.

 

Additional duties include:

• Create and manage a sales plan using all relevant data (renewals, new product funnel, potential upgrades and end-of-support situations) and then map this data to an agreed market development strategy based on company priorities.

• Maintain and develop existing and new customers through appropriate propositions to optimize quality of service, business growth, and customer and satisfaction.

• Respond to and follow up sales enquiries using appropriate methods.

• Monitor and report on market and competitor activities and provide relevant reports and information.

• Record, analyze, report and administer according to systems and requirements.

• Communicate, liaise, and negotiate internally and externally using appropriate methods to facilitate the development of profitable business and sustainable relationships.

 

Who You Are

• Developing the Pipeline: Applying knowledge of sales trends, market drivers, and key customer issues and opportunities to do strategic account planning; establishing, prioritizing, executing, and monitoring a course of action to accomplish broad territory objectives and sales strategies; using knowledge to identify and cultivate future sales opportunities to build a strong pipeline.

• You will Build Influential Relationships: Working collaboratively with customers, channel partners, and account team members to meet business goals and objectives; using appropriate communication methods to influence others and establish relationships.

• You are Customer Focused: Supporting customers during the sales process; seeking and taking appropriate actions on customer requirements while balancing business needs; resolving difficult issues in a timely and professional manner; taking responsibility for customer satisfaction and loyalty.

• You Have Negotiation Skills: Effectively exploring interests and options to reach outcomes that gain the agreement and acceptance of all parties by using legitimate data, objective criteria to support ones proposal.

• You will work with CXO Relevancy: Adding value by proactively identifying business opportunities for the customer/partner, conveying a firm understanding of the customer's/partners business and political drivers, displaying executive presence by building rapport and credibility; effectively influencing other people to accept a solution; clearly connecting solutions to business needs.

• You are a Critical Thinker: Identifying and understanding issues, problems, and opportunities; comparing data from different sources to address sales challenges and new opportunities; taking courses of action based on sound analysis and judgment that appropriately consider customer and partner business capabilities and issues, available facts, constraints, competitive circumstances and probable consequences.

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