Technical Account Manager - Jasper

  • Location:
    Mexico City, Mexico
  • Area of Interest
    Sales - Product
  • Job Type
  • Technology Interest
    Internet of Everything
  • Job Id

<b>What You'll Do</b>

As the Technical Account Manager you will own the relationship with your operator(s).


• Manages low and medium complex customer facing projects or multiple projects in different accounts.

• Develops and presents proposals and final agreements.

• Provides leadership to project staff/service providers including project engineers, vendors, partners or subcontractors.

• Manages different projects from start to completion including the resolution of escalated project issues.

• Presents service business value to customers for new or existing business.

• Influences the customer/service providers in the assessment, planning and management of related IoT projects.

• Deliver the Brand Score across your operator(s) and manage gaps cross functionally at Cisco-Jasper

• Work collaboratively with Cisco-Jasper Sales to achieve financial targets for your operator(s)

• Agree with your operator(s) on a set of metrics and establish a cadence to measure during regular operations reviews

• Proactively understand your operator(s) device, revenue targets and compensation plan and work closely with their sales team and Cisco-Jasper Sales on specific actions to meet them.

• Galvanize the Cisco-Jasper Go to Market program within your operator(s) including developer kits, sales collateral, web content and RFP content

• Establish and maintain strong product knowledge, achieve gold certification.

• Drive your operator(s) sales teams to be trained and certified and manage on going training and re certification.

• Manage the on boarding of new enterprises onto your operator(s), ensure appropriate technical alignment with Cisco-Jasper Sales Engineering and Network Engineering where required.

• Coordinate with Cisco-Jasper Product, Software Development and Network Engineering to define and prioritize new features and capabilities.

• Orchestrate large projects with Cisco-Jasper Delivery

• Partner with Cisco-Jasper Support and Professional Services to insure expectations are agreed on and met.

• Align relationships with Cisco-Jasper executives

<b>Who You'll Work With</b>

Cisco-Jasper is the Internet-of-Things (IoT) cloud platform leader. The Jasper Platform empowers enterprises and mobile operators of all sizes to deploy successful IoT service businesses on a global scale. More than 6,000 companies, including many of the world’s top brands, have chosen Jasper to fast-track their connected businesses. Mobile operator groups worldwide, representing over 100 network affiliates, partner with Cisco-Jasper.

CiscoJasper is making the Connected Car a reality for some companies. We are driving the Connected Home. We are behind many Smart Meter projects, medical devices, connected construction equipment, plus thousands more devices from iPhones to dog trackers, across dozens of industries and six continents.

Cisco-Jasper is also a key partner of mobile network operators. The company is headquartered in Silicon Valley (Santa Clara, California), with an office in Atlanta, GA, and a presence in eleven countries. We power IoT businesses around the world.

<b>Who You Are</b>

• Experience in client management and aligning account strategies to recognize revenue

• Experience on IoT projects

• Experience on working with service providers in Mexico

• At least 4-5 years in a clearly defined project management/technical role

• Commercially astute

• Capable of leading virtual teams

• Multi-level relationship management, C suite to sellers

• Excellent problem solver

• Strong communication, presentation and customer interfacing skills

• Experience in IoT is a requirement

• Bachelor of Science or equivalent

• English plus Spanish is a requirement

• Ability to travel 25%+

This position will be based in Mexico City.

<b>Why Cisco</b>

We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with unique personalities who aren’t afraid to change the way the world works, lives, plays and learns.

We are thought leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers.

We Are Cisco.